FREQUENTLY ASKED QUESTIONS

Lentz Auto Body FAQS

What services do you provide?

We are proud to offer major collision repair, minor collision repair, structural repair and alignment, auto glass repair, paintless dent repair, car rental services, insurance claims assistance, tow assistance, detailing, paint and finish, and maintenance.

What insurance companies do you work with?

We work with all insurance companies.

How do I know if my insurance will cover the repairs?

You will want to talk to your agent and let them know you are getting an estimate. When you’re talking to your agent, you will also want to find out how much your deductible is. They might also provide you with a list of preferred providers. Once you’ve notified them, schedule your estimate with us and we’ll handle the rest.

How long will it take?

We understand how inconvenient it can be without access to your vehicle for everyday tasks. At Lentz Auto Body we want to get you back behind the wheel of your vehicle as quickly as possible. Each repair process is different and there will be varying factors to consider in determining the length we will need your vehicle for repair. Factors include items such as ordering of replacement parts, shipping time for replacement parts, approvals management with your insurance carrier and the depth of repair. During your estimate, we’ll give you our best-anticipated timeline for repairs.

What days are you open?

We are open for business Monday through Friday from 8am to 5pm and Saturday
8am -12pm

Can you match the paint color?

Absolutely! We use PPG automotive paint and refinish products that are environmentally friendly, lowering the VOC and resulting in less odor. They are also more durable and flexible than solvent-based paints.

Can I get other service work done while my car is in the auto body shop?

Yes! Just let us know, and we’ll work with our local partners to make the necessary arrangements.

What if I need a rental car?

We partner with Enterprise Rent-A-Car and are more than happy to assist you with a rental car should the need arise.

Do I have a deductible? Who do I pay?

You will be responsible for paying the amount of your deductible to Lentz Auto Body when you come to pick up your vehicle. If you aren’t sure about your deductible, don’t be afraid to ask. We can help answer any questions you might have.

How do I pay you?

We want to make it easy for you. We accept all major credit cards, cash, cashier’s check, personal checks, and debit cards.

Do I have to use the auto body shop my insurance company tells me I have to?

It is your right to choose any repair shop you wish to perform auto collision service to your vehicle.

When can I wash my car?

We recommend that you take a lot of precautions with your vehicle for the first 30 days after repair. If you are going to wash it, we recommend initially skipping the commercial car wash and washing it by hand with cool water and a very mild cleaning solution using a soft cloth or sponge. Let it air dry too!

Still need answers? For immediate assistance call 732.787.0800, or contact Lentz Auto Body and a member of our team will be in touch within 24-hours.